Zane Thomas

Alameda, CA 94501 ♦ 4156094715 ♦ zanethomas2005@gmail.com

Education

Carpentry Certificate: Expected in 06/2025

Laney College - Oakland, CA

High School Diploma: 06/2023

Island High School - Alameda, CA

Professional Summary

Proven to excel in customer service and problem-solving, I significantly enhanced guest satisfaction at Metro Cruise by adeptly handling complex inquiries and ensuring a seamless check-in process. My detail-oriented nature and computer proficiency streamlined operations, contributing to a positive brand image through efficient complaint resolution and support. Optimistic and personable individual enthusiastic about meeting new people.

Professional Summary

Customer Service Detail Oriented

Baggage Assistance Money Handling

Computer Proficiency Complaint Handling

Problem-solving Skills

Work History

Cruise Pier Agent, 07/2023 - Current

Metro Cruise – San Francisco, CA

• Checking dates and information on the tickets and passports of incoming guests
• Utilizing advanced problem solving skills when addressing complex guest situations that require unique solutions
• Handling customer inquiries professionally by resolving issues promptly to maintain a positive brand image for the company

Warehouse Assistant, 05/2024 - Current?

Wine, Meats, Cheese – San Francisco, CA

• Picking orders, keeping close track of details
• Loading outgoing orders safely
• Restocking returned product

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